Pathetic and Inconvenient !

This is the 1st time that I have ordered online from pick n pay and it has been the worst experience ever! Firstly as a 1st time customer my delivery was to have been free but u charged me R75.then the time I arranged was between 4 and 5 and u deliver 30 minutes later! - another inconvenience because I missed an appointment . Then u bring the stuff and make substitutions after I indicated not to and furthermore I am not notified of the substitutions. U substitute with things I don't use! I call to find out about the delivery fee and then I'm told it will be escalated but there is no guaranteed time of when I will get feedback! Utterly disgusted and disappointed. I am very sure I would not get this type of service from woolworths! And I am certain I will be using their services in the future. What a mess up!