PATHETHIC ONLINE CUSTOMER SERVICE

ONLINE SERVICE REALLY SUCKS. YOU GUYS GIVE US AN OPTION NOT TO SUBSTITUTE GOODS YET YOU STILL DO IT.WHEN WE CALL THE CALL CENTRE TO ENQUIRE YOU GUYS ARE RUDE AND TELL ME IF I WANT THE GOODS I MUST NOW PAY A DIFFRENCE.1STLY YOU ADVERTISED SOMETHING...I ORDERED...I CLEARLY STATED DONT SUBSTITITUTE AND YOU STILL DO,BUT NOW ITS MY FAULT YOU CANT DO ANYTHING.TOTALLY ANNOYED!!!!1