Passing the buck, ******* service
<p>I bought a Zodiac pool cleaner from PnP last November. Yesterday the diaphragm failed and the pool cleaner no longer works. I took it back to PnP today, and despite the fact that they sold me the machine and they took my money, they deny all responsibility and have passed me back to Zodiac- who apparently don't answer their phones on weekends. Total 3rd world service. Never buy anything from PnP Northgate. They just don't care. They make that very clear. They're totally distinterested. I'll never buy anything from them again.</p>
Good day Gordon,
Thank you for taking the time to write to us.
Kindly accept our apologies for the poor service received.
We are addressing the issue with our management team and will revert with feedback.
Kind Regards
Anwar Mooideen
Good day Gordon,
Thank you for taking the time to write to us.
Kindly accept our apologies for the poor service received.
We are addressing the issue with our management team and will revert with feedback.
Kind Regards
Anwar Mooideen
Thanks for responding (and phoning me). I contacted Zodiac and they were very helpful. But I shouldn't have to arrange the repair of the pool cleaner. You should just have replaced it, because it was under warranty. The poor attitude of the floor manager just made everything worse.
Thanks for responding (and phoning me). I contacted Zodiac and they were very helpful. But I shouldn't have to arrange the repair of the pool cleaner. You should just have replaced it, because it was under warranty. The poor attitude of the floor manager just made everything worse.