Passing the Buck, over and over

I had a query on my SmartShopper card that started in June 2025. After reporting it, I got shoved off to someone else, and someone else, and eventually they stop answering your emails. Unresolved, I lodged a second complaint. Same thing. A third complaint... Still the same

On 12 September Nadine Johnson told me that she will get someone to assist. That was the LAST I heard from PnP

Is there anyone in PnP that deals with SmartShopper queries that ACTUALLY have the authority to do something about queries?

Get hold of me please