Passing the Buck

<p>I bought the 6 pack P'nP brand name long life milk from Pick 'n Pay, after opening it we discovered the milk was spoilt took it back to P'nP Acropolis Mall, manager refused to exchange/refund it, he said it's P'nP corporates responsibility and he is not inclined to all P'nP policies as he is a franchise store. I called the customer care line and reported it, was told that someone will get back to me, it's been over a week, no feedback & no milk, very disappointing service.</p>