Partial Delivery - Missing items still not delivered a week later

I ordered online. The delivery was scheduled for Friday, 30 November 2018, between 10:00 and 11:00. I was charged a delivery fee of R90.00.

The order was late. And I only received a partial delivery. Two of the bins were not delivered (which is 12 items from the 21 items ordered).

I have been following this up every day since Monday 3 December, and I still have not received my missing items. I NEED THEM FOR A PARTY THIS WEEKEND. And the money has already been deducted from my account for the FULL amount of the order, which is over R1 300.00. This is pathetic. I will NEVER AGAIN order online from Pick and Pay.