1 reviews | Active since Nov 2015
Parcel Gone Missing at Parcel Counter
I went to the Pick n Pay store this morning to do my shopping as normal I had to leave my parcels at the parcel counter I had 3 plastic bags which I combined into one plastic so that I don't leave any parcels when I leave the store,after I was done shopping I fetched my parcels and my ticket number was 38 when I got home to my surprise 1 plastic bag was missing which has toiletries bought at Clicks store this shows that it was pulled out from the main plastic I am so disgusted by this kind of behavior at Pick n Pay,Zeerust this person at the parcel counter took advantage of my disability,I am so disappointed I had to go back to the store and fetch my parcel again one bothered to offer to deliver the parcel at home even when they know I have an impairment if this is how Pick n Pay treats their customers then they are wrong service providers .This kind of service is unacceptable.
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,