Parcel Counter pick n pay malmesbury

Today i left a Usave bag at the parcel counter at Pick n Pay Malmesbury. They gave me a token it was 93, when i came back maybe an hour or hour and a half later to collect my Usave bag that cost me almost R300 btw, it was gone. How can you give someone a bag but they didnt give you a token for the bag then whats the point of even having tokens then. They said that i must wait there while they check the security cameras, it was an hour later and they came back and told me that they will keep checking. After that i just said its fine and i left without my stuff, they didn't do a single thing that was even helpful.