PAID FOR ITEMS BUT DID NOT RECEIVE

Hello, how can I get assistance regarding a complaint about pnp asap please? I ordered on July 9th, delivery came and 4 out of 5bags were delivered.The driver said that it could not fit in his bike carrier and that another delivery will be made. It is now Thursday 14th, and after emailing Randall Team Leader for asap in the customer care department, spending over 40minutes of MY MONEY to call and repeatedly follow up, I still am missing items - of which YOU were PAID! The 5th package that had to be delivered, contained 3 items. 2packs of chicken & a box of Kellogs. Randomly tonights ago, a driver of pnp asap calls to deliver the missing items. By then, I had already asked for a refund and escalated the problem to Randall (which two days later, has NOT contacted me). The driver insisted that I take it saying it's ok. The condition of the bag, ripped open from the staples, no label and just the Kellogs. My first permanent job was in 2008, I was buying my own food and toiletries and paying for my own room and car. Since 2008, I have been loyal to shop at PNP. I used Checkers60 for lazy days, but after their customer care was so nonchalant on how they dealt with issues, I came back to pnp asap again. Yesterday, whilst out on the road,I needed a few this for a dinner I'm hosting, to my disappointment, my absent mind naturally walked into PNP Willoubridge, and support a company that couldn't care a flying **** about getting my missing items to me with urgency, calling me back when promised, want to offer me a R100 refund when I have had to fork out nearly R200 for Sunday lunch and I am yet to draw my itemized bill to see how much my 40 minutes of call time truly cost me on my per second billing. I am so so disappointed! I was so emotional. You have truly let me down! Reference number: ***