HG
Hannetjie G

1 reviews | Active since Apr 2015

09 Apr 2015, 12:55

paid for item but item was not packed in trolley

purchased items including a You magazine. After I paid and left the shop I realised that the magazine was not in the bag with the other items. I returned to the till, the cashier spoke to her supervisor who said they will check the CCTV camera. After +/- 2 minutes they notified me that the magazine was placed in a shopping bag. I requested to see the footage, since it could have been accidentally packed with the goods for the person who was in the line before or after me. They refused to let me see the CCTV footage and made me feel like a ********. <br> <br> Cashier was Judith Sobikwa<br> till slip no: **** 269573 16<br> bar code ***

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Replies (1)
Pick n Pay
Pick n Pay's reply09 Apr 2015, 14:24
Official
Hello JAEGOODYER,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***