1 reviews | Active since Mar 2023
Paid for good never received
I ordered online at Pick and Pay Clothing on 13 February 2023 and made a payment. I received notification that my parcel was on its way and would be delivered by DPD laser. No package received to date and no refund either. DPD laser advised that the truck was hijacked and the parcel was ******. DPD made no effort to engage and referred me back to Pick and Pay. Pick and Pay advised that they will process a refund. It has now been 14 days and the refund was not processed. This kind of treatment is unfair. The consumer should not carry the risk. Pick and Pay employed DPD laser to courier the goods. It is their responsibility to ensure that the consumer receives the goods that are paid for. This has been a horrific experience. I have always been a supporter of Pick and Pay Clothing, but I will never support them again. They must do the right thing and refund me for an order I never received.
Thank you for the reply. I have a parcel tracking number from DPD couriers, The parcel number is PNJ***0.
I received an email from Adrian Louw (***) from Pick and Pay, who indicated that the parcel can not be replaced as there is no stock, but that a refund will be processed (email dated 10 March 2023).
This is almost 6 weeks after the order was placed and to date, I have not received my package or a refund.
Your urgent assistance will be appreciated.
Kind regards
Felicia van der Merwe
Thank you for the reply. I have a parcel tracking number from DPD couriers, The parcel number is PNJ***0.
I received an email from Adrian Louw (***) from Pick and Pay, who indicated that the parcel can not be replaced as there is no stock, but that a refund will be processed (email dated 10 March 2023).
This is almost 6 weeks after the order was placed and to date, I have not received my package or a refund.
Your urgent assistance will be appreciated.
Kind regards
Felicia van der Merwe