Paid for delivery but you don't del all items

<p>Hi We are loyal clients of pnp, we every month order from you but we always get the worst service from you. I placed an order for delivery today received the order and items not delivered, I am now told that theres not you can do, which now means I must get into my car and go buy! Why did i pay for delivery? and do the CONVIENCE of online shopping?</p> <p>order number ********** and my contac number is ********** 988.</p>