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CM
CM M

1 reviews | Active since Feb 2011

29 Sept 2024, 05:13

Paid but order canceled

Yesterday 28 September 2024, I placed an order on the ASAP and made a payment, money went off my account immediately but as I was waiting for confirmation from the store my order got canceled I was never given a reason as to why, I followed the proper channels and logged a complaint and got a ticket, that was around 7am in the morning. I waited for feedback for the whole day but never got any feedback, I even sent an email telling them that I haven't received feedback but I was muted, Pick N Pay you really messed up my weekend, I used my last money to order the stuff as we really needed them, there is bathing soap in my order which we desperately need, there is an iron that we also desperately need as all our clothes is creased and are unwearable as we need to go to church this morning but unfortunately for we cannot go because a bully called Pick N Pay took my money and didn't give me my stuff that I paid for in full.. I don't know what to do now as school is opening and I don't have my son's lunchbox fruits that I ordered and an iron. I need my money back asap I don't want the stuff anymore, I will never buy from you ever again.. I boycotted you before and this time I am canceling you completely. GIVE ME MY MONEY NOW I CANNOT AFFORD TO WAIT FOR 3 TO 10 FOR A REFUND AS I DO NOT HAVE ANY CENT TO GO AND PURCHASE ANY MORE STUFF, TOMORROW IS WORK AND I DON'T HAVE ANYTHING TO WEAR BECAUSE ALL MY STUFF IS WRINKLED, SCHOOL IS OPENING AND I CAN'T EVEN IRON MY SON'S UNIFORM YOU REALLY MESSED ME UP REAL GOOD.

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Replies (1)
CM
CM M's update30 Sept 2024, 10:00
Reviewer Update
Honestly, I do not accept your apology. I fail to understand such a big company can have such poor communication, and the admin ASAP staff that you have hired is extremely unprofessional and don't get me started on your call Centre I was on hold for 20 minutes until an agent finally answered that's more money you cost me for your stupid mistake and money I won't be refunded, you have inconvenienced me and my family for the whole weekend for something that you could have sorted a long time ago, it's not like you are not aware of your system issues every month end that the ASAP app experiences but you don't care at all about what the issues your customers face, the only thing you care about is our money. right now, you expect me to wait for 5 - 10 days for my refund even though I paid you and money went off my bank account immediately when I placed my order. what must I do in the meantime because I don't any money anymore and schools are opening tomorrow as my order consists of lunchbox stuff and an iron to iron our clothes and school uniform. you have basically held my family life on hostage this whole weekend, I hope you are really proud of yourself. you are an inconsiderate, self-absorbed, selfish retailer I have ever dealt with. so, keep your apology I don't need it.

Just some advice, you can contact Bolt to ask them how the money is reversed immediately if the order has been cancelled on their app instead of inconveniencing your customers.