Packaging marked wrong on tiny tots nappies!

 Hello  Twane ,   
 
Thank you for your reaching out to Pick n Pay Customer Care team.   We sincerely apologize for the delay in our response.   Please accept our apologies for the condition in which the Nappies were sold to you and for the inconvenience caused to you.    This is not the type of product quality we provide our customers with. We aim to give our customers the best quality products and produced goods.    Kindly note that you are welcome to return the item to your nearest Pick n Pay store along with your receipt for an exchange or refund.     Alternatively you may provide us with the following personal and product information so that we may have this investigated and escalated from our end.     
 
Your personal information required:    

• Smart shopper card:  

  Product Information required ( Most of this information is usually located on the product )    

• Date of purchase: 
• Best before:   
• Barcode of the product:    
• Production date:    
• Batch number:    
• Amount of items purchased:     
• Amount of items bad/ off:     
• Returning the product back to the store: Yes or No     
• Price paid: 
• Pictures: 
• Slip of purchase: 

  Thank you in advance for the above requested information.   By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant department. They will be in touch with you as soon as possible to further assist.     
 
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal    
 Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:    
   

• WhatsApp: *** 
• WhatsApp Link:  https://wa.me/message/ELYYSEKVSHNBJ1  
• Call us on: *** 
• Email us on: ***  

  Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00.   
 
Thank you so much for choosing PnP.      I hope that you have a lovely day.  
 
Kind Regards,    
The Pick n Pay Team