RH
Ray H
1 reviews | Active since Jul 2014
17 Apr 2023, 01:03
P &Pay reply
This is the reply They seem to think it will go away if they do nothing Dear Ray Hayood, Thank you for contacting the Pick 'n Pay call centre, your call with reference 10****88**51 Service station bad has been created and will be actioned accordingly. Should you require any further assistance contact our Call Centre on ***for calls made both within South Africa or internationally.
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Replies (2)
Pick n Pay's replyOfficial
17 Apr 2023, 13:00Hi Ray,
Your complaint has been escalated to the relevant departments for investigation.
The relevant management teams will be in contact with your to assist further.
Kindly take note that the message received is sent to you either via sms or email to advise you that your complaint has been logged and to provide you with a reference number and is not a response to your complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Your complaint has been escalated to the relevant departments for investigation.
The relevant management teams will be in contact with your to assist further.
Kindly take note that the message received is sent to you either via sms or email to advise you that your complaint has been logged and to provide you with a reference number and is not a response to your complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply17 Apr 2023, 13:00
Official
Hi Ray,
Your complaint has been escalated to the relevant departments for investigation.
The relevant management teams will be in contact with your to assist further.
Kindly take note that the message received is sent to you either via sms or email to advise you that your complaint has been logged and to provide you with a reference number and is not a response to your complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Your complaint has been escalated to the relevant departments for investigation.
The relevant management teams will be in contact with your to assist further.
Kindly take note that the message received is sent to you either via sms or email to advise you that your complaint has been logged and to provide you with a reference number and is not a response to your complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
RH
Ray H's updateReviewer Update
17 Apr 2023, 20:00it seems P&Pay do not follow up on the complaint I have still not received a reply from the people that are supposed to call me with the result of the inquiry see the 2nd message from them below
Hi Ray,
Your complaint has been escalated to the relevant departments for investigation.
The relevant management teams will be in contact with your to assist further.
Kindly take note that the message received is sent to you either via sms or email to advise you that your complaint has been logged and to provide you with a reference number and is not a response to your complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Why should I have to pay for a phone call when it is P&Pay that have caused the problem?
Ray
Hi Ray,
Your complaint has been escalated to the relevant departments for investigation.
The relevant management teams will be in contact with your to assist further.
Kindly take note that the message received is sent to you either via sms or email to advise you that your complaint has been logged and to provide you with a reference number and is not a response to your complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Why should I have to pay for a phone call when it is P&Pay that have caused the problem?
Ray
RH
Ray H's update17 Apr 2023, 20:00
Reviewer Update
it seems P&Pay do not follow up on the complaint I have still not received a reply from the people that are supposed to call me with the result of the inquiry see the 2nd message from them below
Hi Ray,
Your complaint has been escalated to the relevant departments for investigation.
The relevant management teams will be in contact with your to assist further.
Kindly take note that the message received is sent to you either via sms or email to advise you that your complaint has been logged and to provide you with a reference number and is not a response to your complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Why should I have to pay for a phone call when it is P&Pay that have caused the problem?
Ray
Hi Ray,
Your complaint has been escalated to the relevant departments for investigation.
The relevant management teams will be in contact with your to assist further.
Kindly take note that the message received is sent to you either via sms or email to advise you that your complaint has been logged and to provide you with a reference number and is not a response to your complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Why should I have to pay for a phone call when it is P&Pay that have caused the problem?
Ray