P&P no show

<p>We were at P&P Strand about two weeks ago. While purchasing my son (6) had slipped a torch into the trolley which we ended up purchasing by accident. Upon return home we discovered the torch, and also that two of the four batteries it should come with was missing. </p> <p>As I work in CT I decided to return the torch at my nearest P&P there the next week. This was the Strand Street, CT P&P, which is a franchise store. They just told me that they will not take the item to returned as they do not stock the item. Terrible customer service.</p> <p>When I noted this on the P&P website I received no response.</p>