P n P Waterfront Bloemfontein Overpriced

Item: Pick n Pay
Rating: 1
Author: Braam S

To Whom It May Concern,

I am writing to formally raise a concern regarding the pricing of a product at your Waterfront branch in . On a recent visit, I noted that were being sold at your store for R22.99 per packet. However, at Metro Food and Veg, located approximately 2 km away, the exact same product is priced at only R8.00 per packet. This significant price difference is concerning and raises questions about pricing fairness and competitiveness. As a regular customer, I find it difficult to justify such a markup, especially when a nearby retailer offers the identical product at a substantially lower price. I kindly request that you provide an explanation for this pricing discrepancy and advise whether any review or adjustment of your pricing structure will be considered. Transparency and fair pricing are important factors in maintaining customer trust and loyalty. I look forward to your response and hope this matter will be addressed promptly. Yours sincerely, Braam Seneka ***

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Replies (1)

Braam S's updateReviewer Update

23 Mar 2026, 18:28

Dear Pick n Pay Customer Care Team,Thank you for your response.The product in question is ****kies Chips, which I purchased at your Pick n Pay Waterfront Bloemfontein store at a price of R22.99 per packet. The exact same product is currently being sold at Metro Food & Veg, less than 2 km away, for R8.00 per packet.While I understand that prices may vary, a difference of this magnitude is excessive and difficult to justify. This is not a minor pricing variation but a substantial markup, which raises serious concerns about pricing fairness and transparency.As a loyal customer, I find this unacceptable and misleading. It creates the impression that customers at your store are being overcharged for identical products readily available at significantly lower prices nearby.I request that this matter be escalated urgently to the Buying Team for a full investigation, and that I be provided with a clear explanation for this pricing discrepancy.Please proceed with sharing my contact details with the relevant department/store to resolve this matter without further delay.I expect a prompt and satisfactory response.Kind regards,
Braam

Braam S's update23 Mar 2026, 18:28

Reviewer Update