MP
Madie P
1 reviews | Active since Apr 2012
08 Dec 2023, 10:10
P n P ASAP not paying a refund
I have used Pick & Pay ASAP and didn't receive the goods that I ordered, I only received one of the four items. When I questioned this, I was told that the other items were out of stock although I saw lots of the items on the shelve about an hour before the order was placed. Pick n Pay ASAP didn't refund me with the credit although I requested a refund and waited for 10 working days before phoning and asking what happened to the refund. Up until now I still have not received my refund nor and explanation on what is happening. I am out of pocket and P n P ASAP is not assisting at all to resolve the issue.
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Replies (2)MP
Madie P's updateReviewer Update
09 Dec 2023, 14:53I have contacted them on numerous occasions. They sent me a sms stating the issue was resolved BUT THE REFUND IS STILL NOT IN MY ACCOUNT
MP
Madie P's update09 Dec 2023, 14:53
Reviewer Update
I have contacted them on numerous occasions. They sent me a sms stating the issue was resolved BUT THE REFUND IS STILL NOT IN MY ACCOUNT
MP
Madie P's updateReviewer Update
13 Dec 2023, 13:24I HAVE DONE ALL OF THE STEPS you are suggesting. I received the e-mail, waited for the correct amount of time, saw that the money IS NOT in my wallet on ASAP, the money is also not in my bank account. There is nothing outstanding from my size. I don't have the option to have it paid out via EFT as I gave ASAP my bank details. I was told it was escalated but the issue is not resolved. The only avenue open to me is to obtain legal advice. I have even phoned my bank and they confirmed no payment was received from ASAP.
MP
Madie P's update13 Dec 2023, 13:24
Reviewer Update
I HAVE DONE ALL OF THE STEPS you are suggesting. I received the e-mail, waited for the correct amount of time, saw that the money IS NOT in my wallet on ASAP, the money is also not in my bank account. There is nothing outstanding from my size. I don't have the option to have it paid out via EFT as I gave ASAP my bank details. I was told it was escalated but the issue is not resolved. The only avenue open to me is to obtain legal advice. I have even phoned my bank and they confirmed no payment was received from ASAP.