OVERCHARGING prices and Poor customer service from rude management

I was really shocke at the low levels of customer service from "Management" at Montclair store today 16 May 2019.

JC le roux Demi sac price on the shelf was displayed at R65 (With a red tag) however when i reached till point I was told it scans at R120. I had taken 5 of these items together with other brands of wine to checkout. The cashier Ntokozo asked for the manager, however the Manager by the name of TENIEL refused to give me all 5 at the displayed price and only gave me 1 @ R65.

When I asked why, she became very loud ,was very rude and said she wont give me items at a price i want. I would have understood if the Manager had apologised on behalf of the company and explained the procedure but she was rude, loud and the whole store (filled with customers) watched on as we exchanged words.

I had waited for about 10-15 minutes for her to get to the liquor store only for her to be rude and tell me she wont give me all 5 at the displayed price.

I even told her that customers are not to be blamed for faults of Merchandisers displaying wrong prices.

I was really disappointed at such low levels of customer service on a world recognised company.

Over and above that, Kanon kop Wine was displayed at R100 (With a red tag) but on the slip at checkout I was charged R120. Please help us in Montclair we are being ****** in BROAD DAY LIGHT!!!

Meaning now I have to go back to Montclair and have another LONG argument with management to get my R20 back?

Please provide proper training for all staff ESPECIALLY management on customer service and correct pricing as well as proper procedures to follow to ensure customer satisfaction as per Pick and Pay regulations.

Hoping this email will receive your urgent attention.

Sindisiwe Cynthia Khumalo ********** 763