Overcharging and no response, exploiting customers in a dishonest way
<p>On 20 April 2017 I went to Pick n Pay Northgate branch for monthly grocery shopping. Upon arriving at home, after unpacking my goods, my eye caught that I was overcharged for one item where I was double charged as if I bought more than one of the same item. I then scrutinised the slip and to my surprise I was overcharged on three items in total. Now clearly there was a problem with the scanner, but as I was home already, how do I prove this to them. So I sent the slip, told them they could check their stock and advised them on which items I was overcharged. Surprise, surprise, not a single response. So the store is ensuring profits off unsuspecting customers where their scanners either are not working correctly, or it is done on purpose. Surely, I cannot be expected to check each item before I leave the store, is this not what is to be expected from an honest retailer? And to add insult to injury, no response, not even an acknowledgement.</p>
Good day George,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received. We are busy addressing this with our management team.
We view this incident in a very serious light and do not condone this at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day George,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received. We are busy addressing this with our management team.
We view this incident in a very serious light and do not condone this at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Pick n pay fully restored my faith in them as a retailer and they grasp the concept of what matters to their customers. Well done!
Pick n pay fully restored my faith in them as a retailer and they grasp the concept of what matters to their customers. Well done!
