Overcharging
I was overcharged on an item and also my discount voucher was not app****. I know these are small amounts but they add up. I have written numerous times to customer service and no response. How many other items were overcharged that I am not aware of.
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Pick n Pay's replyOfficial
28 Jan 2019, 12:54Good day Louise,
Thank you for choosing Pick n Pay & taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have not forgotten about you Louise. Due to a technical problem on this site we were unable to respond to you. Kindly email us a copy of your till slip and highlight the product that you were overcharged on, also advise which voucher was not app**** to enable us to address this with our Smart Shopper Team.
Please use the following email address to send us your till slip: ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have not forgotten about you Louise. Due to a technical problem on this site we were unable to respond to you. Kindly email us a copy of your till slip and highlight the product that you were overcharged on, also advise which voucher was not app**** to enable us to address this with our Smart Shopper Team.
Please use the following email address to send us your till slip: ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,
Pick n Pay's reply28 Jan 2019, 12:54
Official
Good day Louise,
Thank you for choosing Pick n Pay & taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have not forgotten about you Louise. Due to a technical problem on this site we were unable to respond to you. Kindly email us a copy of your till slip and highlight the product that you were overcharged on, also advise which voucher was not app**** to enable us to address this with our Smart Shopper Team.
Please use the following email address to send us your till slip: ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to write to us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have not forgotten about you Louise. Due to a technical problem on this site we were unable to respond to you. Kindly email us a copy of your till slip and highlight the product that you were overcharged on, also advise which voucher was not app**** to enable us to address this with our Smart Shopper Team.
Please use the following email address to send us your till slip: ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,