BC
Beverley C

1 reviews | Active since Apr 2009

25 Jun 2019, 10:09

OVERCHARGED ONCE AGAIN

Disappointingly, but not unexpectedly, after having been asked by the manager to give Norwood Hypermarket another chance. I went yesterday and purchased one dozen cans of baked beans, clearly marked R7,49 a tin and was charged R7,99 a tin. It costs more in aggravation, time and effort to return or query these items on each and every occasion. I am now definitely done with this store forever!

As an aside after the manager had called me in response to my first review, asking me to come and see him and to give the store "another chance" needless to say the double the difference of the R560 overcharge could not be addressed because it was on a promotion which was the system’s fault and not Pick ‘n Pay’s.

0
Replies (2)
Pick n Pay
Pick n Pay's reply25 Jun 2019, 11:08
Official
Good day  Beverley, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team 

Best regards,

BC
Beverley C's update25 Jun 2019, 11:22
Reviewer Update
This is a generic reply ..... the manager may call me to apologise .... and nothing will change!! Its happened once too often now!!