Overcharged on variable weight items and no attempt at resolution

Beware of ordering variable weight items on PnP ASAP. They have not yet managed to implement what other retailers like Sixty60 and Woolies Dash have perfected.

I ordered steak on ASAP on 22 October. The price per KG was R209.99. They delivered 580G, but decided to charge me the Per KG price as a flat rate. I immediately logged this with their support via email, same day, with photographic evidence. Kim Bergman responded that they'll look into it but since then I've had no feedback and no refund.

I followed up one final time on 4 December, but have had no response from anyone, hence making this complaint. Six weeks with no response is unacceptable, and not resolving a customer being overcharged timeously due to your systems being immature/buggy is inexcusable.

I'll rather stick with the market innovators, PnP is clearing following behind very far.