MS
Mmatshepo S
1 reviews | Active since Mar 2011
29 Jan 2019, 13:17
Overcharged for Ozone Water
I went to Pick 'n Pay Norwood Mall on the 4th of January 2019 to buy 2 10 Litres of Ozone Water and I was charged R 70 per bottle. I thought this was the correct price until I spoke to a friend who made me aware that I have been **********. What surprises me is that the ladies at the till have printout that they used to determine the price. I wonder how many people were overcharged like I was. This is unacceptable and Pick 'n Pay must ensure that this doesn't happen to innocent people like myself.
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Replies (3)
Pick n Pay's replyOfficial
29 Jan 2019, 13:44Good day Mmatshepo,
Thank you for choosing Pick n Pay. Please accept our apologies for any confusion caused to you with the Gozone 10L water bottles. We have conducted an investigation about this product and report as follows:
1. Our stores stock 2 types of bottles of this product.
GOZONE HEALTH WATER STILL WITH TAP 10L @ R70.60
GOZONE HEALTH WATER STILL WITHOUT TAP 10L @ R20.99
We have checked your shopping history for this date have have noticed that you had purchased the bottle that comes with the tap therefore you were charged R70.60. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any confusion caused to you with the Gozone 10L water bottles. We have conducted an investigation about this product and report as follows:
1. Our stores stock 2 types of bottles of this product.
GOZONE HEALTH WATER STILL WITH TAP 10L @ R70.60
GOZONE HEALTH WATER STILL WITHOUT TAP 10L @ R20.99
We have checked your shopping history for this date have have noticed that you had purchased the bottle that comes with the tap therefore you were charged R70.60. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply29 Jan 2019, 13:44
Official
Good day Mmatshepo,
Thank you for choosing Pick n Pay. Please accept our apologies for any confusion caused to you with the Gozone 10L water bottles. We have conducted an investigation about this product and report as follows:
1. Our stores stock 2 types of bottles of this product.
GOZONE HEALTH WATER STILL WITH TAP 10L @ R70.60
GOZONE HEALTH WATER STILL WITHOUT TAP 10L @ R20.99
We have checked your shopping history for this date have have noticed that you had purchased the bottle that comes with the tap therefore you were charged R70.60. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for any confusion caused to you with the Gozone 10L water bottles. We have conducted an investigation about this product and report as follows:
1. Our stores stock 2 types of bottles of this product.
GOZONE HEALTH WATER STILL WITH TAP 10L @ R70.60
GOZONE HEALTH WATER STILL WITHOUT TAP 10L @ R20.99
We have checked your shopping history for this date have have noticed that you had purchased the bottle that comes with the tap therefore you were charged R70.60. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
MS
Mmatshepo S's updateReviewer Update
29 Jan 2019, 14:13Good day
Thanks for the response. M The bottles that I purchased do not have taps and I still have them with me. I'm afraid you got it all mixed up or the lady at the till charged me for the ones with taps. I can even bring one bottle to show you what I'm talking about.
MS
Mmatshepo S's update29 Jan 2019, 14:13
Reviewer Update
Good day
Thanks for the response. M The bottles that I purchased do not have taps and I still have them with me. I'm afraid you got it all mixed up or the lady at the till charged me for the ones with taps. I can even bring one bottle to show you what I'm talking about.
Pick n Pay's replyOfficial
29 Jan 2019, 15:32Hi Mmatshepo,
We have contacted the store with regards to the above complaint.
Please make your way to the store with your till slip and ask for Andrew the Customer Service Manager who will be able to assist you with a refund.
Please accept our sincere apologies once again for the inconveniences caused to you.
Kind regards,
Vanitha Venketas
We have contacted the store with regards to the above complaint.
Please make your way to the store with your till slip and ask for Andrew the Customer Service Manager who will be able to assist you with a refund.
Please accept our sincere apologies once again for the inconveniences caused to you.
Kind regards,
Vanitha Venketas
Pick n Pay's reply29 Jan 2019, 15:32
Official
Hi Mmatshepo,
We have contacted the store with regards to the above complaint.
Please make your way to the store with your till slip and ask for Andrew the Customer Service Manager who will be able to assist you with a refund.
Please accept our sincere apologies once again for the inconveniences caused to you.
Kind regards,
Vanitha Venketas
We have contacted the store with regards to the above complaint.
Please make your way to the store with your till slip and ask for Andrew the Customer Service Manager who will be able to assist you with a refund.
Please accept our sincere apologies once again for the inconveniences caused to you.
Kind regards,
Vanitha Venketas