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Henry G

1 reviews | Active since Mar 2018

05 Jan 2021, 07:47

OVERCHARGED BY A CASHIER

I'm still in shock to find that Pick n Pay is also an underlying dishonest company. They publicly claim to be this great customer service company, but sadly I came to realise that this is just a promotional statement. I went to their store in Paarl Mall on the last day of 2020. I bought this well published vegetable combo. Just to get home and find out the cashier split my purchases and I ended up paying R156, 00 for the published R100, 00 vegetables. Then also to my dismay, I also found that 1 item that were on display for R29, 99,was also a false adverti*****t, because I ended up paying R32.99. This I brought immediately to the attention of Pick n Pay, on their website, under the smart shopper section. Up until today I'm still waiting on an excuse or reason why I was over charged and why didn't the cashier assisted me or giving reasons why she split my purchases. I'm a pensioner and being regarded as a high risk person under the covid 19 regulations and spend minimal times outside of my home. That's the reason why I check my till slips at home. In the hope that retailers will respect my complaints, if any and not ignoring me as a client. Rather safe then sorry.

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Henry G's update07 Jan 2021, 15:42
Reviewer Update
Good afternoon all. This is just to thank a very petite lady Annette from Pick n Pay, Paarl Mall, who saved the day. With her contagious energy and spontaneous and beautiful personality, I'm withdrawing any negative ideas or assumptions about this outlet immediately. This lady reinstalled my confindance and trust I've build up for Pick n Pay over the years. This was evident that she came through a history of training and respect for customers. She is proud in what she is doing and as a member of Pick n Pay. No need for words from her, but her attitude towards me, speaks of a person with dignity, because she treated me that way. In closing, Pick n Pay treasure this diamond, because she might be lost, if not been properly taken cared of. Well done Annette, may God stay with you in everything you do.