JH
Joe H
1 reviews | Active since Jan 2014
30 Sept 2015, 09:24
Overcharged at till - ignored by managegent
Shopped at Pick n Pay Faerie Glen early Saturday morning 26 September 2015. Store was quiet and no pressure on cashier. Charged twice for a box of corn flakes - noticed this when perusing the till slip at home before discarding. Concerning to me because surely cashier would have heard the ring up tone record twice! An honest mistake - I think not! Reported the issue to management via their website. Have received no response whatsoever. This indicates to me that Pick n Pay management is not concerned about client service and ostensibly condones cashier dishonesty.<br> <br> Well done Pick n Pay, keeping quiet will only serve to cement my loss of faith in the company and its ethics (or lack thereof).
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Replies (1)Pick n Pay's replyOfficial
30 Sept 2015, 10:01Hello Prof Joe,
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Pick n Pay's reply30 Sept 2015, 10:01
Official
Hello Prof Joe,
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
