JZ
Jessica Z

1 reviews | Active since Feb 2010

22 Apr 2017, 09:02

Overcharged and sour milk

<p> Why is it that i am always having to complain about some or other pick n pay. The shops are all pathetic and all you ever hear is we apologise and we are working on improving. So yesterday i decide to go to the bigger pick n pay as the locals are infuriating. Bought 2x blattanex ****roach gel, a milk and a few other things. The blattanex was for a friend so i took a photo of the price on the shelf and then went to pay. When i gave it to him the price on the slip was R9 more expensive each. Its not that much but with how many other products is this happening??? And this morning when i made my son porridge. I opened rhe milk and low and behold. Sour. This is really not the type of service and quality ecpected from pick n pay, but lately there standards have dropped so much i really dont even know why i am surprised. And after i post this someone will merely call again and apologise and nothing will improve but i have said my piece and this is how dossapointed i am in a store that my family has been using for many many years...</p>

0
Replies (2)
Pick n Pay
Pick n Pay's reply22 Apr 2017, 16:50
Official

Good day Jessica,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the unfortunate product and service experience.

We are addressing these issues with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen

JZ
Jessica Z's update19 May 2017, 07:51
Reviewer Update

Soooo. I received a call from the manager of pick n pay after i posted this. She was very nice. Said she would replace the milk and give my my money back that i paid extra plus a bit more. She was gonna call me the monday and bring it to my house. And i thought wow thats nice of her. Hahaha funny. She never called me back and never dropped the stuff. Just living up to the pick n pay standard once again... i am fed up and so ****ed off at the way my complaint was handled. Can i make a 0 star rating???