VP
Veronica P
1 reviews | Active since Nov 2016
14 Apr 2019, 17:33
Overcharged
I was in the River square store yesterday and bought a box of oranges. The box had been marked down to R9 because it was a couple of days beyond its expiration date. However, it rung at full price at the till. I noticed it on my slip just 2 minutes after I exited the store and when I wanted to go back in to query it, the security lady told me that everything is already off and that I have to come back another day. I explained to her that I don't live in the vicinity and it's quite a drive, but she was adamant that she cannot let me in. So I tried to go to a closer store today and they told me they could not help because it would be a loss for them.
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Replies (1)Pick n Pay's replyOfficial
16 Apr 2019, 12:18Good day Veronica Patterson,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Best regards,
Pick n Pay's reply16 Apr 2019, 12:18
Official
Good day Veronica Patterson,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Best regards,
