CA
Cassandra A
1 reviews | Active since Jun 2015
12 Nov 2018, 09:14
Overcharged
This is regarding online shopping. I placed an order online. When I received my groceries I saw that they replaced Purina Friskies Cad Food Jelly and Purina Friskies Cat Food Gravy with tin cat food, but I was still charged the sachets price of R42.36 and R41.35. The tin food costs R14.99. I phoned to complain and requested a refund. This was a month ago. I still have not received my refund of R53.73. I have phoned and I have sent messages via the website and still nothing. I am not going to pay R42.36/R41.35 for tin food. I want my refund. Please sort this out urgently.
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Replies (2)
Pick n Pay's replyOfficial
26 Nov 2018, 15:32Good day Cassandra
Thank you for taking the time to address your concerns with us & apologies for the delayed response. We have tried contacting you twice today but they was no response, we are following up on your complaint with the Online management team & will revert to you with feedback once they have responded. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards, Senabelo Naledi Ndlovu
Thank you for taking the time to address your concerns with us & apologies for the delayed response. We have tried contacting you twice today but they was no response, we are following up on your complaint with the Online management team & will revert to you with feedback once they have responded. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards, Senabelo Naledi Ndlovu
Best regards,
Pick n Pay's reply26 Nov 2018, 15:32
Official
Good day Cassandra
Thank you for taking the time to address your concerns with us & apologies for the delayed response. We have tried contacting you twice today but they was no response, we are following up on your complaint with the Online management team & will revert to you with feedback once they have responded. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards, Senabelo Naledi Ndlovu
Thank you for taking the time to address your concerns with us & apologies for the delayed response. We have tried contacting you twice today but they was no response, we are following up on your complaint with the Online management team & will revert to you with feedback once they have responded. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards, Senabelo Naledi Ndlovu
Best regards,
CA
Cassandra A's updateReviewer Update
10 Dec 2018, 07:21Good day
Kindly advise as to when this will be resolved. It is now two months and I am still waiting for my refund.
CA
Cassandra A's update10 Dec 2018, 07:21
Reviewer Update
Good day
Kindly advise as to when this will be resolved. It is now two months and I am still waiting for my refund.