TH
Therese H

1 reviews | Active since Nov 2019

06 Nov 2019, 11:12

OVERCHARGE

As a member of the Pet Club, Sheba 85g cat food is on special for R60.31 for 5 tins. However, price paid at the till is R70.97. This is R2.13 more per tin. I bought 65 tins in Oct alone, and the store refuses to refund me. They claim head office must sought this out. To date. No response has been forthcoming on emails and phone calls.

0
Replies (1)
Pick n Pay
Pick n Pay's reply08 Nov 2019, 17:12
Official
Good day Therese Holt, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused, smart shopper points have been loaded on your smart shopper card for this query. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team