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Shaun S

1 reviews | Active since Feb 2015

11 Feb 2016, 11:38

Over pricing 30% +/ no feedback

On the 30th of Jan (12 days ago) I purchased Beano dog biscuits 1kg from the Greenstone store @ a ridiculous price of R70.49. Curious, I checked the competitor retailers. All of which were around the mid R50.00 range. upon querying with Lionel at the store I was directed to Quinten Fouche at head office. Surprisingly, my first impression was a total lack of interest. Eventually he said he would investigate. I had to prompt him to report back to me which he assured me he would later in the day. Obviously he never did. On the 4th of Feb. I called the customer (DONT) care (Ntombi) with ref. no.*** who assured me the store general manager as well as Quinten would call me. Once again, not a whisper. I have since contacted Glen Miller who acknowledged the complaint. He assured an investigation and feedback. As per Pick n Pays standard, this is not surprising, it is SHOCKING. In conclusion, I AM NOW A SMARTER SHOPPER.

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Replies (1)
Pick n Pay
Pick n Pay's reply11 Feb 2016, 13:08
Official
Hello Shaun1441,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***