1 reviews | Active since May 2017
Outstanding Money and Service
<p>The Pick n Pay Hyper at Maponya Mall owes me money.</p> <p>On the 27th of April I went there for a grocery shopping, when I swiped my card the 1st time it declined and I explained to the cashier that the bank that I am using (Capitec) usually does this. I was offended by the look she gave me followed by a question "are you sure you have money on your account", then thereafter her packer asked me the same thing also asking me if I have not reached my target. I calmy explained to them twice that the bank does this all the time, Truworths knows this, they dont even have remarks when this happens. For days until today, I kept calling and they are still unable to help me....instead Hariet(the lady I keep calling) is giving me a run around.</p>
Good day Chulumancom,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Chulumancom,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
