CM
Chulumancom M

1 reviews | Active since May 2017

02 May 2017, 09:58

Outstanding Money and Service

<p>The Pick n Pay Hyper at Maponya Mall owes me money.</p> <p>On the 27th of April I went there for a grocery shopping, when I swiped my card the 1st time it declined and I explained to the cashier that the bank that I am using (Capitec) usually does this. I was offended by the look she gave me followed by a question "are you sure you have money on your account", then thereafter her packer asked me the same thing also asking me if I have not reached my target. I calmy explained to them twice that the bank does this all the time, Truworths knows this, they dont even have remarks when this happens. For days until today, I kept calling and they are still unable to help me....instead Hariet(the lady I keep calling) is giving me a run around.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply02 May 2017, 16:11
Official

Good day Chulumancom,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas