FK
Fikile K

1 reviews | Active since Apr 2014

22 Mar 2015, 21:27

out of stock-no follow up and bad attitude.

Pick n Pay had ariel 3kg auto washing powder on promotion in the month of Jan,but when I came to buy they told me they still waiting to receive the stock instead handing a range check voucher of 4 units as I requested. I have been visiting other branches as well but never got it yet. Again going back to the branch that gave me the voucher now trying to see the manager that promised to find another way forward,only to find she was off duty,one of the staff members asked me not to leave she will call another manager, this is when I was given a phone and this was when I came to understand when this person told me \you need to put down that phone because he has a customer that he is serving' from tone of his voice I could tell I was not at all welcome customer

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Replies (1)
Pick n Pay
Pick n Pay's reply23 Mar 2015, 13:06
Official
Hello fikile123,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***