RS
Rory S

1 reviews | Active since Mar 2009

04 Mar 2015, 14:47

Out of Stock and in shock

I visited your store late Sunday afternoon to get a few things for the house. Walked to the meat section and discovered how little meat was left on the selves. This seems to be a weekly occurrence each and every Sunday. So I opted to go to Spar at Retail Crossing to get meat. <br> So on Tuesday 03-03-2015 I wanted to get some Lean Beef mince, so I thought instead of going let me call and see if you have stock. I called your store at 16:39 I asked if you have stock and my call was transferred only to be cut off. So I called back again at 16:41 call was transferred but no one answered then call eventually cut off due to holding on so long. Went into the store only to see you still have no chicken. Not even a sign to say we out of stock.<br> How do you plan on dealing with customer demands on Sunday? <br> How do you plan on answering customer calls during weekdays?<br>

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Mar 2015, 17:19
Official
Hello rsmuts,

Thank you for your email communication, we do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***