1 reviews | Active since May 2017

01 Mar 2018, 19:57

Our homes, dumping ground for Pick ‘n Pay’s expired goods

On Sunday, I bought Pick ‘n Pays no name 4litre juice on special. This is not weird as they often have the juice on special. From the first sip that evening, I could tell something was off and shrugged it off as paranoia. Again today I had a sip of the juice but again same thing. It tastes acidic and has a lot of bubbles. I know nothing about expiry dates for juices like this but I doubt they expire the next week. What I suspect happened is that the Canal Walk branch held onto the stock for too long and had to get it out as soon as possible. Instead of writing the goods off like a responsible business would, they instead tried to schlep the substandard goods to us with the high possibility of food poisoning. How do you put customers at that much risk and be okay with that??? All I want is my money back and you can have your goods back. I can’t spend my hard earned money on nonsense!! Please see to it I receive my money back. I have attached images of the juice.

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Mar 2018, 10:15
Official

Good day Athenkosi,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality.

We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.

Kindly respond to the email with necessary information to enable our team to investigate further.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas