Order was never delivered

My order is marked as delivered but has never been delivered nor have I been called! I’ve been calling since last night the 16th and was advised that my money will be refunded in my wallet the next morning so I can replace my order. This morning I called twice and I still don’t have anything, not even a manager has called me. I used my last money to buy my sim Huggies! Refund me or send me my order!!!!