Order Paid but not received

Request for Immediate Resolution Pick n Pay ASAP I am writing to express my concern regarding my recent order with Pick n pay ASAP which I placed on the 1st of December 2024 at 14:8 paid for the order in full ,but I have not received any update on the status of my delivery. It has been 6 hours since the payment was processed, and despite numerous attempts to reach out to your customer service team, I have not received a satisfactory response. I have checked my payment records, and the transaction is confirmed, but there has been no tracking information, delivery updates, or any communication from your end about the status of my order. I find this level of service unacceptable, especially given the fact that I have already fulfilled my payment obligation in good faith. As a customer, I expect transparency, timely delivery, and responsive communication in situations like this. I called in around 17:10 and they advised that the order will be delivered soon, guess what it hasn’t been delivered but the status on the app says delivered. No one called me, no one delivered anything.