1 reviews | Active since Jun 2026
Order not received
Dear Pick n Pay Customer Care, Logistics Management, and Executive Leadership,
I am writing this in absolute disgust. The handling of my missing order, #***, is a complete disgrace, and I am finished being polite about it. For three days, you have done nothing but send me insulting, robotic automated emails. You are treating me like I am stupid, and I will not tolerate this blatant disrespect any longer.
Not a single person in your pathetic excuse for a customer service department has helped me. Instead of tracking down my order or fixing your mistake, your representatives have had the absolute audacity not to respond to mh emails Let me make this crystal clear: your driver failing to deliver my food is not my fault, and I will not tolerate being gaslit by your *********** staff.
As a medical professional, my time is literally a matter of life and death. I do not have hours to waste dealing with a broken system and defensive, lazy corporate games. Your customer service representatives are completely useless. The only thing they are apparently qualified to do is sit back, do absolutely nothing, and watch customer complaints pile up while drawing a salary. THEY NEED TO BE FIRED IMMEDIATELY. There is zero accountability, and keeping these people employed when they refuse to do the bare minimum is an insult to your paying customers.
If your executive team actually paid attention, you would see that social media is absolutely exploding with the exact same complaints. Thousands of people are saying the exact same thing: Pick n Pay has ghost drivers, trash logistics, and representatives who are a complete waste of space.
If this is not resolved immediately, I am taking this entire ordeal public. I will be submitting a formal, detailed report on HelloPeter naming the useless representatives who refused to do their jobs, ensuring your complete operational failure and trash customer service are exposed to the public and your shareholders.
I demand the following right now:
- AN IMMEDIATE FULL REFUND: You have failed to deliver my items. Reverse my money now. - MASS TERMINATIONS AND NEW HIRING: Clean house. Fire the dead-weight representatives who refuse to assist customers, and hire real, competent human beings who actually want to work. - A COMPLETE SYSTEM OVERHAUL: Fix your broken driver tracking and broken logistics framework so orders stop vanishing into thin air.
Do NOT dare reply to this with another generic, automated, copy-pasted email template. I expect a response from a senior executive or director who is going to take immediate responsibility for this nightmare.
Sincerely,
- AN IMMEDIATE FULL REFUND: You have failed to deliver my items. Reverse my money now.
- MASS TERMINATIONS AND NEW HIRING: Clean house. Fire the dead-weight representatives who refuse to assist customers, and hire real, competent human beings who actually want to work.
- A COMPLETE SYSTEM OVERHAUL: Fix your broken driver tracking and broken logistics framework so orders stop vanishing into thin air.
- AN IMMEDIATE FULL REFUND: You have failed to deliver my items. Reverse my money now.
- MASS TERMINATIONS AND NEW HIRING: Clean house. Fire the dead-weight representatives who refuse to assist customers, and hire real, competent human beings who actually want to work.
- A COMPLETE SYSTEM OVERHAUL: Fix your broken driver tracking and broken logistics framework so orders stop vanishing into thin air.
I am writing this in absolute disgust. The handling of my missing order, #***, is a complete disgrace, and I am finished being polite about it. For three days, you have done nothing but send me insulting, robotic automated emails. You are treating me like I am stupid, and I will not tolerate this blatant disrespect any longer.Not a single person in your pathetic excuse for a customer service department has helped me. Instead of tracking down my order or fixing your mistake, your representatives have had the absolute audacity not to respond to mh emails Let me make this crystal clear: your driver failing to deliver my food is not my fault, and I will not tolerate being gaslit by your *********** staff.As a medical professional, my time is literally a matter of life and death. I do not have hours to waste dealing with a broken system and defensive, lazy corporate games. Your customer service representatives are completely useless. The only thing they are apparently qualified to do is sit back, do absolutely nothing, and watch customer complaints pile up while drawing a salary. THEY NEED TO BE FIRED IMMEDIATELY. There is zero accountability, and keeping these people employed when they refuse to do the bare minimum is an insult to your paying customers.If your executive team actually paid attention, you would see that social media is absolutely exploding with the exact same complaints. Thousands of people are saying the exact same thing: Pick n Pay has ghost drivers, trash logistics, and representatives who are a complete waste of space.If this is not resolved immediately, I am taking this entire ordeal public. I will be submitting a formal, detailed report on HelloPeter naming the useless representatives who refused to do their jobs, ensuring your complete operational failure and trash customer service are exposed to the public and your shareholders.I demand the following right now:
- AN IMMEDIATE FULL REFUND: You have failed to deliver my items. Reverse my money now.
- MASS TERMINATIONS AND NEW HIRING: Clean house. Fire the dead-weight representatives who refuse to assist customers, and hire real, competent human beings who actually want to work.
- A COMPLETE SYSTEM OVERHAUL: Fix your broken driver tracking and broken logistics framework so orders stop vanishing into thin air.
I am writing this in absolute disgust. The handling of my missing order, #***, is a complete disgrace, and I am finished being polite about it. For three days, you have done nothing but send me insulting, robotic automated emails. You are treating me like I am stupid, and I will not tolerate this blatant disrespect any longer.Not a single person in your pathetic excuse for a customer service department has helped me. Instead of tracking down my order or fixing your mistake, your representatives have had the absolute audacity not to respond to mh emails Let me make this crystal clear: your driver failing to deliver my food is not my fault, and I will not tolerate being gaslit by your *********** staff.As a medical professional, my time is literally a matter of life and death. I do not have hours to waste dealing with a broken system and defensive, lazy corporate games. Your customer service representatives are completely useless. The only thing they are apparently qualified to do is sit back, do absolutely nothing, and watch customer complaints pile up while drawing a salary. THEY NEED TO BE FIRED IMMEDIATELY. There is zero accountability, and keeping these people employed when they refuse to do the bare minimum is an insult to your paying customers.If your executive team actually paid attention, you would see that social media is absolutely exploding with the exact same complaints. Thousands of people are saying the exact same thing: Pick n Pay has ghost drivers, trash logistics, and representatives who are a complete waste of space.If this is not resolved immediately, I am taking this entire ordeal public. I will be submitting a formal, detailed report on HelloPeter naming the useless representatives who refused to do their jobs, ensuring your complete operational failure and trash customer service are exposed to the public and your shareholders.I demand the following right now:
- AN IMMEDIATE FULL REFUND: You have failed to deliver my items. Reverse my money now.
- MASS TERMINATIONS AND NEW HIRING: Clean house. Fire the dead-weight representatives who refuse to assist customers, and hire real, competent human beings who actually want to work.
- A COMPLETE SYSTEM OVERHAUL: Fix your broken driver tracking and broken logistics framework so orders stop vanishing into thin air.
- AN IMMEDIATE FULL REFUND: You have failed to deliver my items. Reverse my money now.
- MASS TERMINATIONS AND NEW HIRING: Clean house. Fire the dead-weight representatives who refuse to assist customers, and hire real, competent human beings who actually want to work.
- A COMPLETE SYSTEM OVERHAUL: Fix your broken driver tracking and broken logistics framework so orders stop vanishing into thin air.
- AN IMMEDIATE FULL REFUND: You have failed to deliver my items. Reverse my money now.
- MASS TERMINATIONS AND NEW HIRING: Clean house. Fire the dead-weight representatives who refuse to assist customers, and hire real, competent human beings who actually want to work.
- A COMPLETE SYSTEM OVERHAUL: Fix your broken driver tracking and broken logistics framework so orders stop vanishing into thin air.
- AN IMMEDIATE FULL REFUND: You have failed to deliver my items. Reverse my money now.
- MASS TERMINATIONS AND NEW HIRING: Clean house. Fire the dead-weight representatives who refuse to assist customers, and hire real, competent human beings who actually want to work.
- A COMPLETE SYSTEM OVERHAUL: Fix your broken driver tracking and broken logistics framework so orders stop vanishing into thin air.
- AN IMMEDIATE FULL REFUND: You have failed to deliver my items. Reverse my money now.
- MASS TERMINATIONS AND NEW HIRING: Clean house. Fire the dead-weight representatives who refuse to assist customers, and hire real, competent human beings who actually want to work.
- A COMPLETE SYSTEM OVERHAUL: Fix your broken driver tracking and broken logistics framework so orders stop vanishing into thin air.
We have shared your post with the Online Management Team for assistance.
Kind regards,
The Pick n Pay Team
We have shared your post with the Online Management Team for assistance.
Kind regards,
The Pick n Pay Team
