Order not deliveree

I ordered groceries for my frail mother on line. We were given a delivery date of yesterday between twelve and one. I had email confirmation on Tuesday and she duly waited for delivery. No delivery was received and I didn't receive a call notifying me of the change. My mother called Norwood hyper market and she was told they were running two days behind in their deliveries and they would deliver today, no time given. I phoned the call center who confirmed this but said Norwood would call me and my mother, which has never happened. We subsequently cancelled the order. I am amazed at the dreadful service we have received and will not use them again. There were no apologies given or phone calls made.