Hellopeter
Share Your Experience
HP
Hilette P

1 reviews | Active since Oct 2020

28 Nov 2022, 09:48

Order not delivered but charged, delivery 1 day later, 30min wasted on calls

Horrible experience with ASAP delivery app. Order placed Sunday 27/11 8.24am for delivery 9.30am. Delivery time on the app kept changing, had to make 3 calls to customer service to discover the store had no drivers. After explaining to the agent that I had to leave by 11am and her confirming that the store was sending a driver, still no delivery took place. Received calls from drivers at 12pm, 4.30pm and 5pm but as I advised the 3 agents I would not be home. This morning, the app shows that ordered was delivered at 6.30pm the evening even though I only got home at 9pm. I had to again call the customer service line this morning to request a credit, only for the agent to advise a driver will be sent this morning to deliver. Very disappointing service via the app.

0
Replies (1)
HP
Hilette P's update05 Dec 2022, 11:38
Reviewer Update
Despite another 5 calls and 6 emails, a week later I am still fighting. Agents have acknowledged a credit is due but instead of refunding to my card, a deduction was processed. I have yet to receive ONE phone call from Pick n Pay, and despite my daily requests and escalation I am still waiting on a refund to reflect in my bank or wallet app. Very disappointed.