Order marked delivered, but groceries never arrived yesterday

Yesterday, I placed a grocery order through your ASAP app, and the scheduled delivery time was around 13:30. Unfortunately, the order was not delivered at the expected time. The app status initially showed “Order Delayed,” which was already inconvenient. However, after some time, the status changed to “Order Delivered,” even though I did not receive my groceries.

No one contacted me to inform me of any delay, nor did anyone call upon arrival as is usually done for collection or delivery confirmation. There was absolutely no communication from the store or the driver, and I did not receive my order despite the system reflecting that it had been delivered.

This experience has caused significant frustration and inconvenience, as I was relying on those groceries. I would appreciate an urgent investigation into this matter, clarification on what happened to my order, and confirmation of when I can expect either delivery or a full refund.

Please treat this matter as urgent. I look forward to your prompt response and resolution