1 reviews | Active since May 2018
Order Gone Wrong.
I placed an order online on Friday 25 May 2018 and paid R2335.55. I received an sms that my order will ready at the Boksburg Hyper Store between 10:00 and 11:00 am. I got to the store at 11:30 they told me they are still busy with my order. I waited until 12:20 for them to finish my order and they told me they have a problem with their system and asked me to give them 20 minutes. I then left and came back at 13:15 and still my order was not ready. Around 14:00pm my order was packed by incomplete and they told me that some of the items are out of stock and they can't give me meat because it was not paid for. And gave me a printed invoice that showed that I only paid R2064.58 which only include the rest of the items but not meat. They couldn't explain what happened to the other R300 that I paid, besides the point that it took them 3 hours to pack my order. I was ****** at day light and their explaination didn't make any sense to me. It was a really pathetic service.
Hi Gugu,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for any inconveniences cause to you.
Kindly take note that all online order payments are only deducted when the order is being invoiced and not when the order is placed online.
An higher amount would have been reserved for your order to accommodate for substitute items.
The excess amount that which is part of the reserved amount would still be in your account, you will need to give your bank authority to release these funds in to our account.
The store did not have stock of the following items to complete your order therefore you were not charged for them and they are listed under not supp****.
PnP Butcher Fresh Ox Tail
Pnp Butchery Bulk Chuck
Bulk T-Bone & Club Steak mix pack
Please click on the following link for more information on how to have the reservation amount released by your bank.
Link : https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Hi Gugu,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for any inconveniences cause to you.
Kindly take note that all online order payments are only deducted when the order is being invoiced and not when the order is placed online.
An higher amount would have been reserved for your order to accommodate for substitute items.
The excess amount that which is part of the reserved amount would still be in your account, you will need to give your bank authority to release these funds in to our account.
The store did not have stock of the following items to complete your order therefore you were not charged for them and they are listed under not supp****.
PnP Butcher Fresh Ox Tail
Pnp Butchery Bulk Chuck
Bulk T-Bone & Club Steak mix pack
Please click on the following link for more information on how to have the reservation amount released by your bank.
Link : https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,