SD
SOOMAYA D
1 reviews | Active since Apr 2016
06 Apr 2020, 08:56
Order ***
I placed an order with the ffg details : Order no : #*** Delivery date : 04/04/2020 Delivery slot : 5-6pm Store : Hyper Prospect Durban
My account was debited for the funds and an sms was sent to confirm delivery. However, my order has not been delivered to date.
I have two senior citizens and two minors who are dependent on this order as we are immunocompromised and do not have a vehicle to shop elsewhere.
I am a monthly online shopper at PNP and I am really disappointed with the lack.of service delivery.
I have called numerous times and I have emailed and I have received no correspondence to date.
Please assist urgently!!!
Soomaya
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
06 Apr 2020, 22:58Hi Soomaya
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply06 Apr 2020, 22:58
Official
Hi Soomaya
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for taking the time to write to us regarding your online experience.
Please accept our apologies for any inconveniences caused for the delay and lack of communication in this regard.
We have been advised by our Online Team that they are running late on orders due to the influx on orders during the lock down period.
Please bear with us during this time, we are working really hard to ensure we get all orders out.
We are trying our best to assist all customers the best we can and appreciate your patience and understanding at this very difficult time.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
SD
SOOMAYA D's updateReviewer Update
07 Apr 2020, 06:02I understand that there are delays but I would prefer to be given a DEFINITE time and date of delivery of ALL my items. I also refuse to pay different amounts than what I had selected on my order as this is a delay on PNP's behalf.
Please provide me with a DEFINITE delivery date and contact details for the manager of the Hyper Prospect branch as the number *** just rings with no answer.
Surely the elderly and children should take precedence during a time like this.
Please revert urgently!
Soomaya
Please provide me with a DEFINITE delivery date and contact details for the manager of the Hyper Prospect branch as the number *** just rings with no answer.
Surely the elderly and children should take precedence during a time like this.
Please revert urgently!
Soomaya
SD
SOOMAYA D's update07 Apr 2020, 06:02
Reviewer Update
I understand that there are delays but I would prefer to be given a DEFINITE time and date of delivery of ALL my items. I also refuse to pay different amounts than what I had selected on my order as this is a delay on PNP's behalf.
Please provide me with a DEFINITE delivery date and contact details for the manager of the Hyper Prospect branch as the number *** just rings with no answer.
Surely the elderly and children should take precedence during a time like this.
Please revert urgently!
Soomaya
Please provide me with a DEFINITE delivery date and contact details for the manager of the Hyper Prospect branch as the number *** just rings with no answer.
Surely the elderly and children should take precedence during a time like this.
Please revert urgently!
Soomaya
SD
SOOMAYA D's updateReviewer Update
08 Apr 2020, 07:17Please advise when my order will be delivered!
I want a confirmed delivery date, not your generic apologies!!!
I want a confirmed delivery date, not your generic apologies!!!
SD
SOOMAYA D's update08 Apr 2020, 07:17
Reviewer Update
Please advise when my order will be delivered!
I want a confirmed delivery date, not your generic apologies!!!
I want a confirmed delivery date, not your generic apologies!!!