RP
Rushdi P
1 reviews | Active since Dec 2022
25 Jan 2023, 11:39
Order cancelled without explanation
What a damn disgrace of a service. I ordered baby formula for my 6 month old 3 hours ago. The order was processed and driver was waiting at the store and then my order got canceled, no explanation as to why and then I request a refund to my bank account and they telling me it can take 5-10 working days to reflect in my account. I will never use this app again
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
30 Jan 2023, 11:08Hi Rushdi,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience and for the delay in response to your post. Due to a technical error on this site, we were unable to respond to a few posts sooner.
Kindly advise if you still require assistance with this query. Forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience and for the delay in response to your post. Due to a technical error on this site, we were unable to respond to a few posts sooner.
Kindly advise if you still require assistance with this query. Forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply30 Jan 2023, 11:08
Official
Hi Rushdi,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience and for the delay in response to your post. Due to a technical error on this site, we were unable to respond to a few posts sooner.
Kindly advise if you still require assistance with this query. Forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor online shopping experience and for the delay in response to your post. Due to a technical error on this site, we were unable to respond to a few posts sooner.
Kindly advise if you still require assistance with this query. Forward us the below information to enable us to assist you further:
ORDER NUMBER :DATE OF ORDER :
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,