Order at own risk!!! NO Customer care help.

I've ordered via the ASAP app about 3 weeks ago. The order I paid for did not have all the items I ordered. I immediately logged the complaint. They rep**** and asked for the order number, and other details. I've sent it numerous times, but seems like if the order gets to us incorrectly its the customer's loss. The worst part is, they have been ignoring me for 2 weeks, they dont even respond. I have phoned the customer call centre the number they advertise on the ASAP app ***. The phone either just ring or you go through the whole process and the person on the other side tells tyou that its the wrong number and they will transfer you. The place they transfer you to just rings forever until the phone dies eventually. SOOOO conclusion is you order at own risk, NO trusting this huge company to refund you if the order is incorrect. The loss is the customers. R50 should be nothing to them, I just like to see how fair they are when dealing with them, but they surely do not know what it means when it comes to TREATING CLIENTS FAIRLY.