Only getting worse

No answer at the landline provided for this business. ***. have been trying on a daily basis since last week with no one answering this number. Can a company this big afford to treat customers like this. How must we get hold of these managers. I sent a message on e-mail to their customer services last week, and got a mail back with a reference number and a promice of a return call. IT NEVER HAPPENED> NO RETURN CALL. Well don guys. You are now on hellopeter