1 reviews | Active since Oct 2016

12 Jan 2017, 12:00

Online useless shopping

<p>I have used this service often and every time it lets me down. They run out of stock of basic food such as bread and milk, cooking oil and dishwashing liq. Returned items are not credited until I have chased and tweeted and cried with frustration and with the recent changes it has got MUCH worse. A totally useless traumatizing service.</p>

0
Replies (2)
Pick n Pay
Pick n Pay's reply12 Jan 2017, 12:31
Official

Good day Heather,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for the unfortunate Online Shopping experience.

We have addressed the issue of the items not supp**** with our Online manager to avoid this happening in future.

Please note that we have escalated for a refund for the returned items and will revert with feedback as soon as it has been approved.

Kind regards

Anwar Mooideen

Best regards,

Pick n Pay
Pick n Pay's reply12 Jan 2017, 12:53
Official

Hi Heather,

Please note that your refund has been processed and will reflect within 7 business days.

Kind regards

Anwar Mooideen.

Best regards,