Online shopping - worst service ever

I just received an online order from Pick 'n Pay, which left out THE BULK of my order. I ordered the following: 1. Coffee capsules x 12 boxes 2. Serviettes x 2 packs 3. Sponges x 2 packs 4. Low fat milk x 1 carton 5. Full cream milk x 4 cartons

As you can see from above, the main item in this order was the full cream milk. This breakdown in communication and the fact that Pick & Pay left out the majority of my order is completely unacceptable. I therefore wrote to them and asked for (a) a refund on my order delivery or (b) to be brought the items that were not delivered.

I was apoplectic about this situation because of the following: 1. I specifically checked the box where it reads FIND A SUITABLE ALTERNATIVE. 2. No suitable alternative was provided 3. You have my phone number on your records; however, I wasn't phoned about this. 4. The entire order was for the point of getting the full-cream milk for my office. The other items were superfluous. The main thing I needed WAS the long-life milk.

I find this completely unacceptable and the lame excuses that the lady at the call centre gave me certainly did not help.

I have written to Pick 'n Pay, but (surprise, surprise!) . I haven't received a reply. Never mind that as soon as I send them an email, I get a generated message that says: "Thank you for contacting Pick n Pay, your email is important to us. Please note that we will respond to your email shortly."

More lies ... I have received NOTHING.

I find it unbelievable that no one contacted me to tell me that this item was not available and not supp****. I find that Pick 'n Pay'S service delivery is seriously lacking, when a simple phone call could have sorted out this issue relatively quickly.

Unbelievable that they would treat a loyal customer with such a complete lack of regard!