ONLINE SHOPPING WITH PICK N PAY A NIGHTMARE!

I'm a regular online shopper and love this service as it's really easy and less admin and time saving. However my first online shopping experience with Pick 'n Pay has been a nightmare. After shopping online last Friday it was the first time I had to pay for online shopping delivery and delivery could only take place 4 days later. On delivery three items was not delivered at all and two products was delivered but the wrong product. Full Cream Milk instead of 2% and flavoured Oats rather that plain which was clearly indicated as no subsitution and invoice correctly but the wrong products delivered. I gave you online shopping team a call and was instructed to send the wrong products back with the driver which I did.They informed me that they will see what they can do to deliver the correct products or refund. This was a error on your side and I paid for the products and the delivery there of so least I expect is for PnP to correct their mistake and deliver the right products as ordered and paid for. I then lodged a complaint on Twitter just after 17:00 yesterday and got a call from a Durban number that stated that the matter will be escalated. 24hours later with NO feedback.