ONLINE SHOPPING - WHAT A BAD SERVICE

I made use of Pick & Pay's online shopping yesterday with my order being delivered today only to find that a number of the items that was ordered and charged for was not delivered. Items in question was even stated on the invoice that it was picked and delivered. After inspection it was only found that several items were not there.<br> Contacting the help line is also a waste of time as it seems they have a limited number of people manning the customer care line......and eventually after 15 mins gave up and ending the call. Even this unanswered call is costing me more money and aggravation. I even tried sending a Call Me Back message from the online shopping customer care site but again was aggravated due to this functionality not working properly.<br> <br> How do customers get in contact with this company to resolve these issues.???<br> Online shopping is supposed to be convenient and easy but sadly Pick & Pay Online Shopping falls way short on providing this as the checks and balance systems seems to be failing them badly.